General Information
What Are HM Property Management business Hours.
We are open from 10 AM to 7 PM Monday through Friday.
Maintenance and Repairs
I have an after hours, weekend or holiday maintenance emergency, what do I do?
Call 804.687.8348. You should expect a return phone call from our "on-duty" person who will assist you.
For a fire call 911.
For a gas leak call the City of Richmond Utilities Department 644-3000.
I have a non-emergency maintenance issue, what do I do?
Email or send a fax request (1.888.268.3485) to our maintenance department anytime or you may call them during our regular business hours of 10 AM to 7 PM Monday through Friday at 804.687.8348.
I have locked myself out of my residence or business, what do I do?
You have two options. 1. Contact a local locksmith. Be aware that you are responsible for any and all costs incurred.
2. Contact HMPM at 804.687.8348 and we will come unlock your door for you as soon as we are able to get there. Please note that we can not guarantee a time frame, and there will be a $100 charge for this service.
My electricity is out, what do I do?
Call your power company first to report the problem and to see if there is a power outage in the area. If it is determined that there is not a neighborhood electrical power outage in your area and all or part of your electrical circuitry is out then you may want to check your fuse panel or circuit breakers to determine if there is a blown fuse or tripped circuit. If you have blown a fuse then you will need to replace it with a new one of the same size. If you have determined that it is a tripped breaker then you will need to reset the breaker to the on position. If following the above instructions still does not solve the problem then call our maintenance department to report the problem.
What could cause fuses to blow and circuits to trip?
Any number of reasons could cause this to occur but we have found that most of the time it occurs due to the use of additional appliances, i.e. hair dryers, electric space heaters etc. These can cause an overload of the circuits if used at the same time other appliances are in use and are all attempting using the same circuit.
I smell gas odor, what do I do?
Call the City of Richmond Utilities 644-3000 to report the problem immediately. Then advise Hicks McGee Props.maintenance department as soon as possible.
Leasing
I have misplaced my lease and need another copy, what do I do?
Email or call any leasing agent at 804.687.8348 during office hours and we will mail you a copy.
How do I terminate my lease?
You may terminate your lease by following the instructions found in your lease. All residential lease terminations must be submitted in writing by either faxing, mailing, E-mailing or putting in the Drop Box. Most commercial leases also require lease terminations in writing however some leases may automatically terminate. Please review your lease to determine exactly how it terminates.
IMPORTANT: Remember that lease terminations are time sensitive and it is very important that you are familiar with what your lease states in order to terminate the lease properly. Should you have any questions regarding this matter then please contact a leasing agent to assist you.
I intended on terminating my lease but have discovered that it has renewed for an additional term, what can I do?
You may call or submit a letter to our leasing department and they will assist you in determining what you can do to resolve the problem.
Rent
Where do I mail my rent payment?
Mail all rent to:
HM Property Management
PO Box 11435
Richmond, VA 23230
Can I deliver my rent payment in person?
Yes, we have drop box located at 1120 W. Main St. Richmond, VA 23220. The drop Box is marked "HM Prop Mgmnt" and is located between the Roxy Cafe and Piccola’s Pizza.
What forms of payment does HM Property Management accept?
We accept personal checks, money orders, and bank checks.
Who do I make my rent check or money order out to?
Make all checks and money orders out to HM Property Management.
When is my rent due?
Rent is always due on the 1st of the month, for that month, unless otherwise stated in your lease.
Do I have a grace period in which to pay my rent?
Your rent is LATE ON THE 2nd, however we do allow a 5 day grace period before assessing a late fee. This grace period is not an extension of your due date, it is a cushion for holidays, delays in mail delivery, etc.
When is my rent considered late?
Your rent is considered late if not received by HM Property Management, llc. by the 1st of the month.
Are postmarks used in determining when rent is received?
No. Even if the postmark on the envelope is dated prior to the late date and it arrives at our office after the late date, then the rent is considered late.
I know that my rent is not going to be paid on time, what do I do?
If you are paying your rent after your late date, (according to your lease), then you must include your late fee amount with your rent payment when you pay it.
What is the amount of my late fee?
Most leases include a 10% late fee amount, but they are not all the same. Read your lease to determine the fee, or you may email or call a leasing agent to assist you.
I have received a letter from your rent collection department stating that you have not received the rent, What do I do?
Pay your rent and late fee immediately and/or call our collection department manager at 804.873.6963 10 AM to 7 PM, Monday through Friday, as soon as possible to discuss the matter.
